Frequently Asked Questions (FAQ)
Last updated: 14 October 2026
How Long Does Shipping Take?
Orders are usually processed within 1–3 business days.
After dispatch, delivery typically takes 3–7 business days.
Delivery times are estimates and may vary due to carrier delays, public holidays or busy shopping periods.
Where Do You Ship From?
Some orders are shipped directly from our trusted suppliers, including suppliers located overseas, such as China.
This allows us to streamline fulfillment and reduce unnecessary handling.
Do You Offer Free Shipping?
Yes! Clara & Victoria Melbourne offers free standard shipping across Australia.
Do You Offer Returns?
Yes, we offer a 30-day money-back guarantee on eligible purchases.
To request a return, please contact us within 30 days of receiving your order.
Email: info@claravictoriamelbourne.com
How Do I Start a Return?
To request a return, email us at:
info@claravictoriamelbourne.com
Please include:
- Your full name
- Your order number
- The reason for your return
- Clear photographs, if the item is damaged, faulty or incorrect
Our customer support team will provide further instructions.
Who Pays for Return Shipping?
For change-of-mind returns, size changes or unwanted items, customers are responsible for return shipping costs.
Some approved returns may need to be sent to our international suppliers, including locations in China.
This does not limit your rights under the Australian Consumer Law.
When Will I Receive My Refund?
Once your return has been received and approved, we will process your refund to the original payment method.
Your bank or payment provider may require additional time to complete the transaction.
What If My Item Is Faulty or Incorrect?
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible.
Email: info@claravictoriamelbourne.com
Include your order number, a description of the issue and clear photographs where possible.
We will review the issue and help you with the next steps.