Privacy Policy
Last updated: 14 October 2026
At Clara & Victoria Melbourne, we value your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, make a purchase or interact with our services through claravictoriamelbourne.com.
By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy.
Information We Collect
When you visit our website, place an order or contact our customer support team, we may collect certain personal information.
This may include:
- Your full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details and purchase history
- Payment confirmation and transaction details
- Device and browser information
- IP address
- Website activity, including pages viewed and products added to your shopping cart
- Communications with our customer support team
We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
How We Use Your Information
We may use your personal information for the following purposes:
- Processing and fulfilling your orders
- Sending order confirmations, shipping updates and delivery notifications
- Responding to customer enquiries and support requests
- Managing returns, refunds and exchanges
- Improving our website, products and shopping experience
- Detecting and preventing fraud, unauthorised transactions and security threats
- Sending marketing communications where permitted by law
- Managing customer accounts and purchase histories
- Complying with applicable legal, regulatory and tax obligations
- Analysing website performance and customer interactions
Shopify and Website Hosting
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.
When you interact with our website or complete a purchase, certain personal information may be processed or stored through Shopify's systems and associated services.
This may include:
- Customer account information
- Order and transaction details
- Billing and shipping information
- Website activity and technical information
Your information may be stored through Shopify’s data storage, databases and applications.
Payment Information
We use trusted payment service providers to process transactions securely.
Clara & Victoria Melbourne does not directly store complete credit card details on its own systems.
Depending on the payment methods available at checkout, your transaction may be processed through:
- Credit and debit card payment networks
- Apple Pay
- Google Pay
- Shop Pay
- Other authorised payment providers
Payment providers may collect and process information necessary to authorise transactions, prevent fraud and complete payments.
Sharing Your Personal Information
We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.
These third parties may include:
- Shopify
- Payment processors
- Shipping carriers and delivery partners
- Product suppliers and fulfilment partners
- Customer service providers
- Email marketing platforms, if you subscribe
- Website analytics and performance services
- Fraud prevention and security providers
We aim to share only the information reasonably necessary for the relevant service.
We do not sell customer contact lists to third parties for their independent marketing purposes.
International Suppliers and Overseas Data Disclosure
Clara & Victoria Melbourne works with suppliers and fulfilment partners that may be located outside Australia.
Some products are shipped directly from international suppliers, including suppliers located in China.
To process and deliver your order, we may need to share relevant personal information with these suppliers and logistics partners.
This may include:
- Your full name
- Shipping address
- Contact information
- Order details
- Product information necessary for fulfilment
We disclose this information where reasonably necessary to process and deliver your purchase.
Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about:
- New arrivals and collections
- Exclusive offers and promotions
- Seasonal sales
- Product updates
- Store announcements
You can unsubscribe from marketing emails at any time by selecting the unsubscribe link included in our communications.
Alternatively, you may contact us at:
info@claravictoriamelbourne.com
Please note that you may continue to receive essential transactional communications relating to your purchases, such as order confirmations and shipping updates.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality and improve your shopping experience.
Cookies are small data files stored on your device when you visit a website.
We may use cookies and similar technologies to:
- Maintain essential website functionality
- Remember items in your shopping cart
- Support secure checkout processes
- Remember your preferences
- Analyse website traffic and performance
- Understand how visitors interact with our website
- Support advertising and marketing activities, where applicable
Some cookies are necessary for our website to function correctly.
Other cookies may be used for analytics, personalisation or advertising purposes.
You can manage or disable cookies through your browser settings and any privacy preference tools made available on our website.
Please note that disabling certain cookies may affect website functionality.
Data Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Our website operates through established e-commerce infrastructure and trusted service providers.
Security measures may include:
- Secure website connections
- Protected payment processing
- Access controls
- Fraud prevention measures
- Security practices implemented by our service providers
However, no method of transmitting information over the internet or storing information electronically is completely secure.
While we take reasonable precautions to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Certain information may need to be retained for longer periods to comply with legal obligations.
Your Privacy Rights
Depending on your location, you may have the right to request access to, correction of or deletion of your personal information.
To submit a privacy-related request, please contact:
info@claravictoriamelbourne.com
Third-Party Websites and Services
Our website may contain links to third-party websites, applications or services.
These may include payment providers, social media platforms or other external websites.
Clara & Victoria Melbourne does not control the privacy practices or content of third-party websites.
We encourage customers to review the privacy policies of any external websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, services, technology or applicable legal requirements.
Any updates will be published on this page.
The date displayed at the beginning of this policy indicates when it was last updated.
We encourage customers to review this Privacy Policy periodically to stay informed about how we handle personal information.
Contact Us
For questions regarding this Privacy Policy or requests relating to your personal information, please contact:
Clara & Victoria Melbourne
Email: info@claravictoriamelbourne.com
Website: https://claravictoriamelbourne.com
We are committed to handling your personal information responsibly and addressing privacy-related enquiries appropriately.